James is Here to Listen

James Woolnough, Patient Advice and Liaison Service (PALS)
Suffolk Mental Health Partnership NHS Trust

An advice and signposting service for people wanting information about mental health, substance misuse and learning disability services in Suffolk and Thetford has now started.

“We’re just here to listen and help anyone who wants to know about the healthcare services we provide,” said James Woolnough.

“That could be anyone – a service user, carer, family member or member of the public – and they can ask me about anything. For example, they may wish to know more about what a service does, or want to know who to contact – or even want to have a chat if they have any concerns.

I will do what I can to help or, if I don’t know the answer, I can signpost them to someone who will be able to.”

PALS is a confidential service, open 10am to 4pm on Mondays and Tuesdays and 10am to 12noon on Wednesdays. James can be contacted between those times on Freephone 0800 585544.

Alternatively, his postal address is: PALS officer, Suffolk Mental Health Partnership NHS Trust HQ, Suffolk House, Freepost RRKY – AAKL – UEUS, Suffolk Support Services, PO Box 170, IP3 8PS.