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Information supplied on behalf of the four CCGs in Norfolk and Waveney regarding urgent medical assistance over the Easter period.

Use Health Services Wisely This Easter

Patients from across Norfolk and Waveney are being urged to help the NHS to help them by using healthcare services wisely over the Easter weekend.

The area’s four NHS clinical commissioning groups (CCGs) – Great Yarmouth and Waveney, North Norfolk, Norwich and South Norfolk – are reminding people that going to the right place for treatment and advice will mean they get the help they need more quickly.

For minor injuries and illnesses, people should self-care at home using a well-stocked first aid kit containing antiseptic cream, plasters and painkillers.

A wide range of healthcare advice on minor illnesses, infections, headaches, emergency contraception and coughs and colds, is also available from pharmacies, many of which are open over the weekend. A full list of pharmacies open can be found on each of the CCGs websites.

If it is urgent but not an emergency, you can call NHS 111. Available 24 hours a day, 365 days a year, the freephone number is manned by trained advisors who can offer advice or arrange for you to see a doctor or nurse if appropriate.

The NHS walk-in centre at Rouen House in Rouen Road, Norwich, is open between 7am and 9pm every day. A nurse-led centre, it can help with a range of issues, including minor cuts and wounds, strains and sprains, flu-like symptoms, skin complaints and stomach problems. You can simply walk in, without an appointment.

The minor injuries unit based at Mill Road in Cromer is also open seven days a week, from 8am to 8pm. Patients can turn up without an appointment and receive treatment for minor injuries such as minor wounds, burns or simple fractures.

Finally, anyone who needs a repeat prescription is being encouraged to order and collect it in advance of the bank holiday weekend. Pharmacies and NHS 111 can help with emergency prescriptions where necessary.

Mark Burgis, Winter Room Director for Norfolk and Waveney, said: “There are a wide variety of NHS services available for anyone who becomes ill or becomes injured over the Easter break. We are urging people to think about the help they need and choose the right service to meet their needs.

“By choosing well, not only will you get treatment more quickly but will also help to ensure that the most critical services remain available for those in most urgent need.”

For a list of pharmacies in Norfolk and Waveney which will be open over the Easter weekend please visit your local CCG website.

Choose well this Easter

* average/estimated waiting times

Pharmacists can help with many conditions

Under 5minutes*

Call 111 for the right help whatever the time

Under 8minutes*

Walk-in Centre Rouen Road, Norwich

7am-9pm, 7 days a week 01603 611786

Under 45minutes*

Cromer Minor Injuries Unit

Mill Road, Cromer 8am-7.45pm,
7 days a week 01603 646230

Under 2hours*