This week I just thought I would make you all aware on what can really go wrong when insuring your car, years ago you stayed with the same insurance company, and many would have a Agent call at the door to collect payment, and he was on hand to give you a cover note, when changing the car…

Nowadays we do not see or have cover notes, perhaps so we cannot take advantage of a months cover then disappear to another insurance company.

Well at the end of August my son changed his vehicle, and same old story swapped insurers because we all seek better deals, he told them a start date for the insurance to commence, but nearer the time rang them to bring the date four days earlier, that’s ok they said but by doing that it will be cheaper (wow unusual) so we will refund you money back into your account (yes he had paid the full amount in one payment.) your Certificate will be with you in 15 days time, but you are covered from now…

But now sixteen days later he received a letter in the post from the insurance company making him aware he had no insurance cover on the car…

A quick phone call to them asking what was going on they told him the Girl in the office had refunded all the the money back to his account rather than just  a small amount, this now made the insurance void.

What a terrible thing to happen, driving about with no insurance when its not your fault, and not a telephone call or text message but a letter taking three days to arrive…

During the time on the phone and asking for the Manager to complain too telling them of their very poor service, the Manager then gave a £125 discount (yes another one)

So as a warning check that the insurance company are on top of their job, don’t rely on computer booking, and any refunds check with your bank they have received monies, and not wait for your bank statements.

By the way, anyone refunding all your premium back into the account by mistake and leaving drivers without proper cover is not a sack-able offence!!!

It would be very wrong of me to mention this insurance companies name but please all be aware of mistakes that can develop, and it really is More Than my jobs worth…