The Business Association, Businesses of Saxmundham (BOS) celebrated outstanding customer service at an award ceremony hosted in the comfort of the Waitrose Café.

And the winner was – Fishers Home Hardware which has been a fixture on the High Street and in the Market Place in Saxmundham for generations. It has built a strong reputation for high quality hardware, homeware and garden products at low prices supported by friendly, cheerful and knowledgeable service. Gary Smith, who has worked at the shop since he was 17 said “I would like to thank BoS and Waitrose for recognising businesses in the town; this has made the past 42 years worth every minute and I’d like to dedicate the award to Mr and Mrs Fisher”

The award for outstanding customer service by an individual was presented by BoS Chair, Ken Howe, to Anne Jaffa of The Hair Studio. The judges praised “In a world where technology and marketing rule the air waves and media, it’s always refreshing to see a business grow on word of mouth, through excellent service.”

With an incredible 500 nominations throughout the town the competition was tough and all businesses were applauded for their effort and commitment to their customers; particularly the finalists Ipswich Building Society, The Store and Angels Beauty Clinic.

Clive Denton, Manager of the Saxmundham Branch of Waitrose invited a young assistant to draw from the votes cast, with the winner receiving £100 of vouchers to spend in the store which will undoubtedly put a spring in their step this Easter. And the team at Waitrose ensured the awards were celebrated in style with champagne and canapés flowing and a stunning cake proudly decorated with the BoS logo.

The competition was the brainchild of Peter Ewart, Vice Chair of Businesses of Saxmundham who, with support of the Board, Ken Howe, Carl Page, Lin Barnes and in particular, Shelley Nott who designed the award, was delighted and overwhelmed by the response. Peter also thanked the judges Jenny Stockman, Chair of Heritage Coast Market Towns Initiative (HCMTI), Therese Coffey MP, Lady Caroline Cranbrook and Clive Denton for their participation and commitment to the Business Community.

www.suffolkcoastbusiness.co.uk